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Leonardo Royal Hotel London St. Paul

Reception Administrator

Leonardo Royal Hotel London St. Paul's, 10 Godliman Street, London (Central), London, EC4V 5AJ
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Be Yourself – Be a Bold Team Player – Be Leonardo  

As a Reception Administrator you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be assisting the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first class guest care. You’ll be our expert in quality control (reducing billing issues and no-shows, and responding to guest reviews, for example), so the key to this role is: communication!  

If you’re our ideal Reception Administrator you will: 

  • Be yourself! 
  • Actively seek opportunities to drive guest satisfaction 
  • Have great interpersonal skills: you’ll be working with lots of internal and external contacts 
  • Be an ambassador for the Leonardo Hotel brand when communicating with guests 
  • Have strong organisational skills- you’ll be managing multiple queries at any given time, so it’s important to keep on top of things 

Why come join us? 

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story 

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!  

Some of the perks our colleagues enjoy include: 

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!  
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  
  • Free hot meals whilst on duty 
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us 
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support 
  • Ongoing job-related training programmes with clear paths for progression 
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Leonardo Royal Hotel London St. Paul's 10 Godliman Street, London (Central), London, EC4V 5AJ
  • Job RefJI22891
  • BranchLeonardo Royal Hotel London St. Paul's
  • LocationLondon (Central)
  • Salary/BenefitsCompetitive Salary + Fantastic Benefits
  • Contract typeContract
  • HoursFull Time
  • Shift patternFlexible
  • Hours per week40
  • Date posted18/04/2024
  • Closing date20/05/2024

About Leonardo Royal Hotel London St. Paul's

Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!