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Night Manager Jurys Inn Manchester, Great Bridgewater St, Manchester, Lancashire, M1 5LE

We Welcome Happy #happyistheplacetobe

Jurys Inn has an opportunity for a Night Manager - this position involves working on nights with a small support team

We have an opportunity for you to join the Nights Team as a Night Manager

We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises

What we want you to have- 
• Supervisory experience or be a strong front office or nights team member in a hotel.
• Great communication skills so you can chat to our guests providing a great welcome and departure. 
• Flexibility– to enjoy working night shifts (weekends will be included) 
• Ability to recognise what our customers want and need 
• Good people skills – to work well in a team because we want work to be fun 
• Have a genuine interest in serving customers, at night they can be very different
• Confidence with systems and taking payments, you will be completing the night audit balancing the days business.

• Be able to use computer systems – we use Opera, SAP and Micros.
• To be organised and able to work well under pressure at times and multi task in a fast paced environment.
• Ensure prompt resolution of customer complaints.
• Be used to working alone/ with limited small team alongside you.
• To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.


The job - 
• Count Management safe and sign float book

• To be familiar with the business, including arrivals, departures and special requests.

• Deal with late check In`s & Control of the switchboard.

• To ensure that the building is secure.
• To ensure that the Guest Service Staff duties are carried out efficiently and all public and back of house areas are maintained to a very high standards.
• To print bed sheets - listing all Guest in House.
• Post all relevant bar and restaurant charges.
• Generate Folio Balance and Room Rate Report.
• Follow the list of Night Audit procedures and generate the relevant reports for the relevant departments.
• Cash up the bar, dealing with all forms of payment.
• Run the relevant back up and sign the logbook, inform Management & Accounts of any discrepancies.
• Programme Early Morning calls and organise taxis and ensure ordered newspapers are ready.
• Count float and drop any cash taken.

• To ensure the conference rooms are cleaned and setup to the organisers specifications
• Training and development of Guest Service Staff and maintain training logs.
• Pass over to the early Guest Service Staff and Early Duty Manager.
• Upkeep working area to a high standard of health and safety.

• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Ensure that all guests are safe and comfortable.


Why come and work for us?
• Varied and interesting work- no day is the same at Jurys Inn
• Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
• A smart Uniform
• Meals on duty 
• Monthly engagement activities- we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• So many training courses that your brain may not be able to squeeze them all in
• Employee of the month earning you a little bonus and fame for the month. 
• Happy Rewards – earn points and claim them back on gifts that you want
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
• Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave, childcare vouchers, Christmas savings scheme, etc

Jurys Inn Manchester
Great Bridgewater St, Manchester, Lancashire, M1 5LE

  • Job Ref JI2596
  • Branch Jurys Inn Manchester
  • Location Manchester
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Nights (22:45 - 07:15)
  • Hours per week 40
  • Posted date 11/02/2019
  • Closing date 07/04/2019

Set in the city centre within steps of Bridgewater Hall bus stop, this modern hotel is also a 7-minute walk from the Manchester Central Convention Complex. 

The straightforward rooms come with free Wi-Fi and flat-screen TVs, plus tea and coffeemaking facilities, and en suite bathrooms with shower/tub/combinations.

Amenities include a trendy restaurant serving a breakfast buffet (fee) and seasonal dinner entrees, a casual bar/lounge and an all-day coffee bar. There's also a business center and meeting rooms.