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Leonardo Royal Hotel Birmingham

Meetings & Events Operations Supervisor

Leonardo Royal Hotel Birmingham, 245 Broad Street, Birmingham, West Midlands, B1 2HQ
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Be Yourself – Be an Inspiration to Your Team – Be Leonardo 

As a Meetings & Events Operations Supervisor,, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care. 

If you’re our ideal M&E Operations Supervisor, you will: 

  • Be yourself!  
  • Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
  • Be hands on and visible in the operation with the ability to lead and multi-task. 
  • Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained 
  • Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
  • Ensure that staffing levels are adequate for upcoming events 
  • Be confident leading Conferences, Events, Parties and Dinners to a 4 star standard
  • Take pride in ensuring Meetings & Events rooms are set to our Royal standards!

Our Story 

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!  

Some of the perks you could enjoy include: 

 

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!  
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops 
  • Free hot meals whilst on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration 
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression 
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Leonardo Royal Hotel Birmingham 245 Broad Street, Birmingham, West Midlands, B1 2HQ
  • Job RefJI22888
  • BranchLeonardo Royal Hotel Birmingham
  • LocationBirmingham
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursFull Time
  • Shift patternIncludes Evenings and Mornings, Weekdays and Weekends
  • Hours per week40
  • Date posted18/04/2024
  • Closing date20/05/2024

About Leonardo Royal Hotel Birmingham

This high-rise hotel is a 3-minute walk from the International Convention Centre and a 14-minute walk from Birmingham New Street train station. The classic rooms feature desks, free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Upgraded rooms add panoramic city views. Amenities include a relaxed lobby bar, a grill restaurant and a coffee shop. There are also 20 meeting rooms.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!